✨ Frequently asked questions
You don’t have to register an account — you can also place an order as a guest. However, registering an account helps you track your order history, save addresses, and manage returns more easily.
Yes, you can modify or cancel your order within 24 hours of purchase. Please email us as soon as possible at [email protected] with your order details.
PayPal is our primary and most recommended payment method, offering secure and fast checkout. Additional options may be available at checkout.
After your order is confirmed, we will send you an email containing your purchase receipt and a unique tracking number. You can also log into your jarejewelhut account and click “My Orders” for real‑time status updates.
Yes, if the additional items are being shipped to the same address and you contact us within 24 hours of the original purchase. Please email [email protected] and we will assist you.
During our business days, we require 2–5 days to prepare your order (packing, quality check, and dispatch).
Estimated delivery time is 10–20 business days depending on your location and customs processing.
Once your order is shipped, you will receive a tracking number by email. Simply sign in to your jarejewelhut account and go to “My Orders” to see the latest tracking status.
North America: All duties and taxes are included in the price shown on the item page.
United Kingdom & EU countries: These are VAT‑free regions, so no tariffs are included in the product price. You may be responsible for local taxes if applicable.
Within 30 days of purchase, you can exchange or return the product for free, no questions asked. After 30 days, returns or exchanges are not accepted. To start a return, email [email protected] and explain the reason.
Once we receive your returned package, we inspect the items according to our return policy. After approval, you will be notified by email. If eligible, the refund will be processed via your original payment method within 5–7 working days. For any questions, reach out to [email protected].
Absolutely. If you need extra items, just place a new order. For combining shipping (same address within 24h), please contact our support team at [email protected] and we will try to merge them.